Trustee Agreement

This agreement is between Norway Domain, a Norwegian sole proprietorship (enkeltpersonforetak), organisation number , acting as trustee, and you, the client.The organisation number is shown in full above, as an image rather than text to deter scraping. It is also listed at Brønnøysundregistrene.

Norid AS administers the .no top level domain and requires a Norwegian entity to be the registered holder of any .no domain. Norid’s rules are absolute. Nothing in this agreement overrides them, and where this document and Norid’s rules disagree, Norid wins.

What you are buying is a user rights arrangement, not a transfer of legal title. We appear as holder of record because the registry will not accept anyone else. Every practical and economic right to the domain is reserved to you by this contract.

One entity holds every domain. Every domain we hold as trustee is registered under the single organisation number named above. If that ever changes we will tell you, in writing, which entity holds your domain and why, before it happens.

Growth beyond one entity. Norid allows 100 domains per organisation number. If we approach that limit we will register a Norwegian aksjeselskap (AS) and continue there. It will be under the same ownership, it will file annual accounts, and it will be bound by this identical agreement. We will tell you which entity holds your domain, and we will not move an existing domain between our entities.

Registered holder

Norway Domain, as trustee

Operational control

You, the client

Billing

$89 a year, renewing automatically until cancelled

Cancellation

Any time, by email, with no fee

Governing law

Norwegian law and Norid rules

Although we appear as the registered holder, this written agreement protects you. You are entitled to:

• Full operational control. DNS records, nameservers, redirects and hosting decisions are yours alone.
• All economic rights to the domain, including using it commercially however you wish.
• A priority right to have the domain transferred into your own name if you later obtain a Norwegian organisation number or a personal ID number Norid recognises.
• The right to cancel at any time under Section 4, and the right to move the domain elsewhere at any time under Section 6. Both are free, and they are alternatives to each other.
• No lien. We will not withhold transfer of a domain over a disputed invoice. If we believe you owe us money we pursue that separately. We do not hold the domain hostage while we do.
• Right to verify. You may ask at any time for confirmation of exactly what the Norid record shows for your domain, and we answer within one business day.

If we wind down. If we resolve to wind down or cease trading, we will email every customer within five business days and transfer each domain to the holder or registrar they name, at no charge, before we stop operating.

That promise has a limit, and you should know exactly where it sits. In a formal insolvency, Norwegian bankruptcy law governs and the estate administrator controls the estate. No contract can override that, and any trustee telling you otherwise is overpromising. What this agreement does is establish, in writing and before registration, that the domains are held on your behalf and that you hold the economic rights, which is the documentation you would need in that situation.

One thing follows from Section 1 and is worth saying plainly. A sole proprietorship is not a separate legal person, so there is no company standing between this business and its owner, and the paragraph above therefore extends to the owner personally. Registering an aksjeselskap, as Section 1 describes, creates that separation from the point it happens.

These are the things that put the arrangement at risk:

• Any use that breaks Norwegian law or Norid’s rules. This is the one category where we can act immediately, and it means suspension without a refund.
• Letting a third party use the domain without telling us and making sure they are bound by these same terms.
• Staying quiet about a legal notice. If you receive a complaint, cease and desist, court order or demand about the domain, tell us immediately. We are the name on the registry record, so it lands on us too.

When we can suspend. We suspend a domain only where we receive a court order, a binding instruction from Norid or the Alternative Dispute Resolution Committee, or where the use is clearly unlawful. In every other case we write to you first, explain the problem, and give you fourteen days to fix it. We do not suspend for anything curable without giving you the chance to cure it.

Because we are the name on the registry record, any complaint to the Alternative Dispute Resolution Committee names us as respondent, and you have no standing to appear. We will forward any complaint, legal notice or demand to you within two business days, we will not settle, surrender or consent to transfer of the domain without your written agreement, and we will cooperate with counsel you appoint at your cost.

The domain is registered a year at a time. Your subscription renews automatically at whatever billing arrangement you chose at checkout, and it keeps renewing until you cancel. We email you a reminder before each renewal charge, so nothing arrives unannounced.

Your first year is the price you paid. We do not change it. From the second year onwards the renewal price may rise, but only by a reasonable amount and only for a reason we put in writing. You get sixty days’ notice of any increase, and if you would rather not accept it you can move the domain out under Section 6 or cancel. Both are free.

To cancel, email contact@norwaydomain.no and say so. There is no fee, no notice period and no minimum term. We acknowledge every cancellation in writing within one business day, so you are never left wondering whether it registered.

Cancelling stops all future charges. The domain stays live until the end of the period you have already paid for, and is then released back to Norid. Cancelling and transferring are alternatives, not the same thing. If you want to keep the domain rather than let it go, do not cancel. Move it instead, under Section 6. That is also free.

Refunds, including the 14 day right to withdraw and what happens to the registration fee, are set out in full in the Refunds and Cancellation policy, which forms part of this agreement.

If a renewal payment fails we will not let the domain lapse without at least thirty days’ notice and two reminders to the address on file. Keep your card and email details current, because a bounced renewal notice is the most common way people lose a domain they wanted to keep.

Some clients buy a .no domain through a registrar abroad and then find they cannot activate it, because there is no Norwegian entity to stand behind it. If that is your situation, order in the ordinary way and select the option to register the domain yourself. Once your payment to us is settled we send you our Norwegian holder details and approve the registration when your registrar submits it.

The standard annual fee applies. Amounts paid to another registrar are not credited against it. Everything else in this agreement then applies to the domain as normal.

Changing registrar. We move the domain to any Norid accredited registrar you name, at any time, at no charge. We stay listed as holder, so your own eligibility is irrelevant to this. If you would rather the domain sat in your own account at that registrar, with us appearing only as holder, we do that too. Tell us where it is going and we submit the change within two business days.

Transferring to another holder. You can direct us to transfer the domain to anyone who qualifies under Norid’s rules: your own Norwegian company, a Norwegian individual, a buyer, or a competing trustee service. Tell us in writing who is taking it on and give us their contact details, and we submit it. We charge nothing for this and we do not withhold consent. The one thing we cannot do is put a foreign person or company on the holder record, because Norid will not register one. That is Norid’s rule, not ours, and no trustee can get around it.

Transferring to you. The moment you have a Norwegian organisation number, or a personal ID that Norid recognises, the domain moves into your own name on request. Free.

Two things worth knowing about any change of holder. Norid treats it as ending one subscription and opening a new one, so the domain gets a new registration date, and the three year window for complaints to the Alternative Dispute Resolution Committee restarts from that date. We pay the new subscription fee.

Back up your DNS configuration before any transfer. Once the domain leaves our systems the zone files and nameserver configuration are deleted, and we cannot recover them for you afterwards.

What we commit to. We answer support enquiries within one business day. If a domain lapses, is suspended, or is misconfigured because of our error or our failure to act, we fix it at our cost and refund that year’s fees.

Outside that, we do not accept financial or legal liability for:

• Technical incidents, supplier outages or events genuinely outside our control.
• Changes in Norid policy or Norwegian law that affect .no domains.
• Loss or damage arising from how you use the domain, including third party claims.
• Renewal notices you never received because the contact details on file were out of date.

Where we are liable, our total liability under this agreement, however it arises, is capped at the total fees you have paid us in the twelve months before the event that caused the claim. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Keeping your contact details accurate is your responsibility. We cannot deliver a warning to an address that no longer works.

Your information is handled under the GDPR and Norwegian privacy law, and used only to run your domain service. We do not sell it, share it or pass it to anyone unrelated to the service.

Privacy in the public record is on by default. Our details appear in the Norid record rather than yours. Full detail sits in the Privacy Policy.

When we would name you. Your identity is disclosed only where we are legally compelled to disclose it, or where it is required in an Alternative Dispute Resolution or court proceeding about the domain. Wherever the law permits it, we tell you before we do.

This agreement is governed by Norwegian law and by Norid’s rules as they stand from time to time. Disputes fall to the Norwegian courts.

We may update these terms where the law, Norid’s rules or the practical running of the service require it. Material changes are emailed to you at least 14 days before they take effect. If you do not want to be bound by a change, tell us before the effective date and you can cancel instead.

Changes are never retroactive. A change to this agreement does not apply to a domain that was already registered when the change took effect. The version you agreed to at registration continues to govern that domain unless you accept a newer one.

Every revision carries its own effective date, shown at the top of this page, so you can always tell which version you are reading.